Talk About Cars|A Discussion About Cars, Maintenance and Car Buying
Mar
06
Filed Under (Autos) by Dolores
jmf asked:
We had our Ford Explorer 1999 towed into a Ford auto shop thinking it was a key problem as it wouldn’t start after changing the battery. We were given a quote to fix this, he called later that day and told us it was more than that and doubled the quote so we said o.k (at this point we were talking $140.0) He called later and told us it was a fuel pump and it would be $1010. We said we couldn’t afford that so booked in somewhere else. When we went to collect he charged us for a full engine diagnostic $139 but didn’t give us any paperwork confirming the problem, also told us they had replaced a part which had been recalled by Ford but again didn’t give us any paperwork, I have no idea what he has replaced. We have since had to go to 2 different auto places and paid another diagnostic fee in each because we were not sure on the problem. Is this normal?
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We had our Ford Explorer 1999 towed into a Ford auto shop thinking it was a key problem as it wouldn’t start after changing the battery. We were given a quote to fix this, he called later that day and told us it was more than that and doubled the quote so we said o.k (at this point we were talking $140.0) He called later and told us it was a fuel pump and it would be $1010. We said we couldn’t afford that so booked in somewhere else. When we went to collect he charged us for a full engine diagnostic $139 but didn’t give us any paperwork confirming the problem, also told us they had replaced a part which had been recalled by Ford but again didn’t give us any paperwork, I have no idea what he has replaced. We have since had to go to 2 different auto places and paid another diagnostic fee in each because we were not sure on the problem. Is this normal?
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Comments
Popeye420 on 6 March, 2010 at 4:34 pm #
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It is only normal when you are being ripped off.
They should have given you a printout of the diagnostic along with a description of the services performed. Go back and demand it, then report them to the DMV and BBB.