nodrama asked:


I am so frustrated with my car dealers. It seemed that they always billed me for well over 200 dollars for my car maintenance every month! Now that I have been with them for eight years I can practically buy a NEW CAR?

Please is it possible to do car maintenance by ourselves ? What kind of special courses do I need to take ?
I am just sick of paying for this redicilous bills.

LEN

capgeminimedia asked:

The automotive world today is changing; consumers are changing. And the speed of change is continuing to accelerate. Capgemini’s Cars Online 07/08 study provides automotive companies with insights that can help them respond faster and more effectively to these changes. Hear the key findings from Capgemini Automotive leader Nick Gill. For more information visit http://www.capgemini.com/industries/automotive/carsonline/

VERONICA

Michael Thornessen asked:


Boy, these people are something special!

You know, while researching the cars, I read a lot about dealing with car dealers. People generally have a negative attitude towards them and the whole car buying experience, and you can find tons of information on how to avoid their scams, how to lower the price, how to negotiate with them, what to tell them, etc, etc. An excellent website to inform yourself on all aspects of car buying is Car Buying Tips: (http://www.carbuyingtips.com/). Now with all the great info and details I learned from various sources, I still thought that generally the prevailing attitude is not realistic. I mean, you almost get a feeling that if you pay anything more than a factory price, you made a bad deal. You can certainly succeed in lowering the price apparently to a large extent, but it is the fact that the dealers have to make money too. Ok, sometimes just selling the car, e.g. to meet their projected numbers, is beneficial to them, and they might give away even the whole of their profit for that sake. But come on, I can consider such situation just a crazy luck, not my goal! Anyway, I think that the current craze about “beating” those prices down to the floor is just as unrealistic and aggressive as the dealer’s craze to take as much money from you as possible.

However, after this buying experience, I lost pretty much any respect and sympathy for the dealers. And I will always advise anyone never to become one. Of course some of them were great examples of normal and pleasant behaviour, but unfortunately I must say that most of them have taken the activity of deceit and aggressiveness to such extent that for an honest and well meaning man the idea of going to a dealership must be repugnant. I very quickly got such a strong feeling of insecurity about everything I was told by them. I think everything was a lie, smaller or bigger. A lot of what I’ve heard I don’t believe, and none of it I trust.

Here are some of the examples, more or less funny, from my recent experience:

Systematic approach

I enter a dealership, with the intention of exploring a car that really caught my attention simply by offering all of the basic features I wanted. So I wanted to see it, test drive it, and ask a couple of questions. So I ask the dealer: “I’ve read that the crash test scores for this model are not that good, most are graded 3 out of 5. Now, I know that there are different tests, and you can’t judge simply by the grade. Do you know more details about those tests and the scores? What is tested exactly, and how did they score the cars?”

The answer was: “Yes, yes I know, the scores are not the best possible. I know. But you know — what do they mean really? (And I’m thinking — yes, that is exactly what I asked) You see, a grade of 3 is really not that bad. It’s almost like 4. What is the difference? Almost nothing let me tell you. And also, all of that means something only in most severe crashes!!”

Well, no kidding!! What a thorough explanation. Now I understand and my worries are gone. And what a relief. So, if a car is simply parked on a lot, I shouldn’t worry that it will suddenly open the hood and hit me right in the face!

Bonding

A question occurred to me about a car, and I decided to drop by a dealership to ask. My visit was about 10 minutes long — of course we exchanged numbers, I got the brochure and usual stuff. Tomorrow morning, my cell phone rings, I answer and I get this:

- “Hey Michael, Jord here from the dealership.”

- “Hey Jord, how are you, what’s up?” (I thought he might have just gotten some good used car)

- “Nothing, nothing…just wanted to see how are you.”

Huh… If this doesn’t sound as a start of a beautiful friendship I don’t know what does!

Then he goes on:

- “So have you made a decision on which car you want?”

- “No, not really, not yet. I told you I’ll need some time, and I’m not rushing really.”

- “Ok, tell me, what’s blocking it? Can I help?”

Man, of course you can! Go do something else instead of asking me questions…

Landing on all four whatever happens

I wasn’t sure about a size of a trunk of one of the models, so on my visit to the dealerships I brought couple of boxes and a cart that I use often to see how they fit into the trunk. Now this was one of the smaller cars, so I wasn’t sure about the trunk size. And I tell the dealer what I’d like to do and he says no problem. So I take out the stuff and he laughs:

- “C’mooon, how can you doubt it — that will fit without a problem. Don’t worry!!”

- “Wait, wait, let me try, I know what I’m talking about.”

And then I try, and he tries, but it doesn’t go so easy — the cart is a bit long and the boxes a bit high. Separately they go in no problem, but together, not that easy. Finally, he laughs again and remarks:

- “And you really thought ALL OF THAT will fit into this trunk??!!”

Wha…??

Get all the money you can

I receive a long talk describing how I should buy the replacement insurance. And the more expensive one (”better” in the jargon), which covers you for a longer time and gives you the value of the new car, rather the amount that you paid. Ok, that is a fine product. Now I also get a long description on how I should absolutely buy a VIN engraving package where they engrave the VIN on all windshields so that the thieves are less likely to steal it (they can’t sell the windshields for parts). It’s about $300. Well, I gave both of these things a good thought, but tomorrow I realized a simple thing: Why do I need two protections? If I get the replacement insurance, and if they are going to give me a new car if mine is stolen, why would I then protect it even more?? Damn, I should also probably buy two cars in case one is stolen after all.

And on top of that, I found on the internet that the engraving kit, very simple to use and apply, can be bought for mere $20.

Get all the money you can — again

This one is well-known, and usually titled as a “dealer scam”, but I decided I put it here anyways just as another example.

So I finally decide to buy the car and I arrive to the dealership at around 6:00pm. I expect the process to last about an hour. However, little thing here and there and I end up at the dealership for four hours. I think ok, nobody’s fault, there are simply a lot of things to do and a lot of people to involve — the dealer, finance guy, insurance girl, then the finance guy again, then the manager because there was an error, etc. So, I get the contract with all the figures there, and everything looks fine: all the figures match almost perfectly to mine that I calculated before. Except one thing — $900 of loan life insurance. So I ask:

- “Why is it there? Is that mandatory?”

- “Well, we made such an application to Company’s Finance.”

- “Ok, but is it mandatory?”

- “We could reapply and see what happens — if you have life insurance elsewhere.”

Now, you see, I am not too easy to confuse, but it was late and I didn’t want to repeat the whole process again, so I’m thinking: “Ok, I’m going to think about it tomorrow.” And I let it by. Now good thing was that I had the contract with me (I had to take it home for my wife to sign), so I wasn’t too worried.

Anyhow, in the morning I realize that not only it is not mandatory to have the insurance and that I definitely do not need life insurance elsewhere, but another application without it will certainly go through. And, at that point I sincerely doubted that they need to make another application at all. So I get really angry and I go there and I get the exact same answer again. So I say:

- “Let’s apply again; I am sure the application will go trough. I simply don’t want it and I never wanted it and I never asked for it. And if it doesn’t we’ll see then what we do.”

And she does the paperwork, and seeing me irritated remarks: “Don’t worry I’m sure it will go trough.”

Of course it will — and it does.

Get on customer’s side — even if you overdo it

One of the dealers was affirming every little thing I said. It got funny and a bit annoying:

He thought that the features I wanted are absolutely the only important features in the car.

He was also in computer business just a few years ago.

The funniest was when we discussed payment options. He told me that leasing is a better option if I want to change the car every couple of years. So I say:

- “You know, I am more the other type of buyer, at least so far. I drive one car for years before I buy a new one, so I probably won’t go with the lease.”

- “I understand, I completely understand. You know, the worst part of the auto business for me is that you simply have to change the car every 1-2 years. I **** that. If I wasn’t selling cars, I would do the same as you.”

Well, this really made me feel like home. C’mon guys, we just met and will probably never see each other again; don’t do these things.

Advertise what you have

This one was not really on the negative side, it was just funny. I went to Subaru and dealers there were actually very cool. They were very cooperative, and without the aggressive edge. And they never called me to push or ask whether I’ve made a decision. They also have a great program where you can take the car for 24hr test drive. I had really a good experience with them.

Anyhow, I told this dealer that I know that their cars use specific technology in their engine that is different from all other cars, and that repairs can be expensive. And he says:

- “Yeah, it’s so called Boxer engine where pistons are opposed horizontally instead of vertically. But we are not the only ones to use it… Porsche uses it — you know Porsche Boxster. … And some smaller planes.”

Well, that much for the affordable repairs…

Then he also added that it’s an old technology that has been well perfected so far and that I shouldn’t worry really, which was a bit more reassuring.

Always fish for customer’s weak spots — even in the dark

Honda was giving rebate and they advertised it everywhere: that was very important sales pitch. Now I come to a dealership, and one of the first things the guy tells me is:

“You know, I’ll tell you one thing: we will give you a good rebate, and it’s Honda’s rebate but most of the dealers won’t even mention it.”

He made it as if he is letting me know a secret, and not only that it isn’t, but it’s all over radio, their website, everywhere. But I might have been uninformed and careless and would think that I’m getting a special deal.

Lie like there’s no tomorrow and hope you don’t get caught

I was quite close to buying a car so I called some dealerships inquiring whether they have a certain model and the color on the lot. I told them I don’t want the car to be brought from some other dealership. I want to see the car and get the one I saw. This is because I don’t want to get into whole new set of issues and questions. For example, one dealer told me that they charge extra delivery fee if they bring the car from other dealership, which is by the way ridiculous and perhaps deserves story on its own. It can also happen that the car that arrives is different in some detail than what you wanted, and you already signed the papers. Etc.

So I made sure they know what I want, and then came to one of the dealerships. We chat a bit and then I say:

- “So let me see the car.”

- “Oh, I was afraid you were gonna ask me that. I really don’t know exactly where the car is.”

I laugh: “But I told you I want to see the car before I buy it.”

- “Oh, don’t worry — it’s here, I’m just not sure where.”

- “Ok, I’ll go outside and look for it.”

- “But our lots are really big.”

- “I don’t mind, I have the time.”

- “But they are not really all here — we have two lots a few blocks away.”

I just don’t like arguing that much — in cases like these I give up and simply walk away.

A good guy

The positive highlight was a young dealer for which I could quickly tell that he is not (yet) turned his abilities into a deceitful routine — he even gets confused a bit when I ask him a stupid question. To me that is the normal reaction. And when I asked him what he drives, he said: “an old Volvo, you know it’s a really good car.” I am really sorry that cars he was selling were not suitable for me — I would have been very happy to buy one from him. And I didn’t even feel like negotiation with him at all.

—————————————————————————–

Read the rest on following pages:

Part One: Why and What?

Part Two: How?

Part Three: Models and Makes



OLLIE

Theodore Olson asked:


As gas prices continue to rise, the auto industry is out in full force touting the benefits of car maintenance. Many repair shops even have custom “fuel saver” services. While maintaining one’s car is indeed important, does it really save gas? Before we answer this, let’s step back and look at auto maintenance for today’s cars.

The first question we need to ask is – what does my car need (according to the manufacturer) for it to be considered “maintained.” Today’s cars no longer have distributor caps, rotors, points, and a variety of other ignition components – so these don’t need maintenance. Many vehicles now come with extended service parts such as 100,000-mile platinum spark plugs and life-time fuel filters. Oil change intervals have been extended to 5,000 miles or more. The 3,000-mile oil change is ancient history. Coolant flushes and transmission services aren’t needed until 100,000 miles if at all. Yet, even if we performed all the above services, will they increase fuel efficiency? Probably not. Unless your vehicle is misfiring (i.e., not running on all cylinders), you’re gas mileage is likely fine.

So what part of car maintenance adversely effects gas mileage for the average driver of a late model vehicle? Three things: tire pressure, air filters, and excess carbon.

Tire Pressure: Setting your tire pressure is free, and is the best maintenance service you can perform to maintain maximum fuel efficiency. It’s that simple.

Air Filters: Air filters can indeed get plugged after a considerable amount of driving and can then restrict air flow, which will not allow your fuel to burn efficiently. This can also cause excess carbon build-up, which can reduce miles per gallon. The good news: air filters are cheap ($15 to $30), are easy to install, and usually only need replacement every 30,000 miles.

Excess Carbon: There is another auto maintenance service that “can” help gas mileage. It’s called a fuel system cleaning service. Some repair centers call it fuel injector auto maintenance, or a fuel injection service. Simply, chemicals are added to your fuel system through a variety of orifices to clean out excess carbon deposits on your valves, pistons and intake manifold. This naturally forming carbon (in excess) is not good for gas mileage. Excess carbon absorbs gasoline, which would otherwise be used to power your vehicle. However, before you run out and spend the $150 + to have this service performed, there is one important consideration – the service will only work for vehicles that need it. In other words, yes the stuff works, but you’re vehicle may not have any excess carbon build-up. You wouldn’t wash clean clothes – right?

When you see those “fuel saver” services for $100 to $300, they’ll likely include an air filter, tire pressure check, and a fuel system cleaning service. If you’re wondering whether or not your vehicle needs it, ask yourself the following:



Do I use quality gasoline consistently?

Have I replaced my air filter at least every 30,000 miles?

Have I checked my tire pressure recently?



 

If you can answer these questions affirmatively, you’re probably ok. Buying cheap, no-name gas once-in-awhile is ok. Replacing the air filter and setting your tire pressure is common sense. Also, if you drive like grandma, get out on the highway and press the vertical pedal at your right foot “all the way to the floor” until your vehicle accelerates to speeds at which you’re not all too entirely comfortable. Then repeat a few more times. This will help clean out excess carbon – FREE – less the cost of fuel. Be careful. Watch out for cops.

In summary, follow your manufacturer guidelines for your car’s maintenance – not ones designed by those who stand to benefit most. Use name-brand fuel, set your tire pressure now and again, pop in an air filter, according to your car’s recommended interval, and don’t be afraid to drop the hammer now and again.



LOWELL

Brad R asked:


I am looking at buying a truck on Ebay, is this safe???

JAROD

statix asked:


I am new to buying cars and am looking to buy a 2008 Honda Accord EX Sedan automatic 4D. The out the door price per the dealer is $23k. My credit score is a little over 700: Can someone please tell me what APR I must be looking at? And if the price is good?

LUCIANO

Mark Robinson asked:


There are many ways to save when you are buying a car, but some of us don’t even think about some things that could save us a lot of money in the end. In this article we are going to talk about buying a car from a dealership and some things to look out for to help you save.

First of all savings is always an issue when you are out car buying. You want to make sure you have the best deal. The first thing you will do is research the car or cars you are interested in. Then you are going to shop around at the car dealerships. You may even look at a few private sales just to see if there is something worthwhile in that arena. When you are car buying from a dealership the best thing you can do is drive around on the lots on a Sunday. Most car dealerships are not open on a Sunday and while their gates may be locked you can still walk around. You won’t have to deal with any sales people while you look at the cars they have on the lot. This will enable you to note the cars you are interested and arm yourself with the proper information so that when you go back to test drive the vehicle and make sure it is in great mechanical shape you can do so without wasting time.

The best way to save on car buying is to be armed with the financial facts about the car. Basically know what a used vehicle goes for according to Kelly Blue Book and the other consumer reports. Also know the price of a new model vehicle. If you know what a dealership will try to get and the cars actual worth you will have some bargaining power.

Also go armed to have a down payment or trade in to count towards the actual purchase of the vehicle. This will help keep the costs down for you. The most important thing to consider before you even step foot into the office is the extended warranty. There is a lot of conjecture as to whether paying for the warranty is worthwhile. Most of the newer cars have a lot of cost regarding even minor issues such as the seat warmer not working or the replacement of some simple air hoses. While the parts don’t often cost a lot the labor is very intensive when speaking of cost. The extended warranty covers some costs such as mechanical failure in the engine and replacing such things as breaks. However hoses, general maintenance such as oil changes and the required checkups are not covered in the warranty. In fact the extended warranty really only deals with the most major of issues. Therefore you have to weigh the cost for effectiveness. You may find the calculation of paying the extra fifteen or twenty dollars a month for five years is more than actually paying for something if the vehicle did have a mechanical issue.



OLGA

Michael Thornessen asked:


My recent decision to buy a car was not really a voluntary one. I had a small accident in which my almost 20 years old Honda Accord was promptly written off. With such an old car even a small bend and broken headlight is already too expensive to repair, so the insurance decided they better give me $1,500, which was actually a good deal. But it left me without a car.

So shopping for car was in order. This was certainly an undertaking given that I haven’t been following up on cars at all for about 8 years since I bought Honda Accord. I like driving, and do like good cars, I even like fixing the cars to some extent, but I’m no real enthusiast. I don’t read articles on cars; I don’t buy auto magazines or go to auto shows. I also usually do not start a conversation about latest models and features. Similar to a presidential candidate who is seriously “on top of things” only during the campaign — once elected, the interests and priorities change a bit.

Anyhow, I knew I had to do some extensive research in order to be happy about what I’m about to buy. So I did that, and the amount of new information I’ve gathered was even larger than I expected. You know, today’s cars are completely different things than those from 15 or more years ago. Features that did not even exist before became my main focus and motivation.

I spent several days online, just reading whatever I could find. And good thing is that all the car makers have very comprehensive websites where you can find all the information you need including the prices. It actually turned out that the prices I got off of these websites matched perfectly what I got in the dealerships — and that is with all the additions like taxes, AC fee, delivery fee, pre-delivery inspection fee (PDI) and such.

I also read other sources, mostly looking for experience of other people. There are a lot of good resources on the Internet, just do a search and you’ll find whatever you’re looking for — there is so much out there. Some of them I found useful are:

Car Buying Tips: http://www.carbuyingtips.com

An excellent website with the world of information about every aspect of car buying process. It will save you some headaches too.

Edmunds: http://www.edmunds.com

Sort of a “traditional” auto portal. Also covers all aspects of the topic — from prices to safety. And, I’ve heard dealers refer to this site.

MSN Autos: http://autos.msn.com

Another general auto portal. I used it a lot when I was comparing specific features of different models — it has a handy comparison little tool.

Automotive.com: http://www.automotive.com

Automobile: http://www.automobilemag.com

These two are also general portals, and I used them mostly to find specifications of older models including my Accord ‘89 for comparison with the new models.

After a few days I arrived to a set of features that I’d like to have:

New car

Or almost a new car. Before I had time to maintain and work on a car myself, but now, with the family and two small kids, I don’t even have the time to think about the car, let alone do some work. And even having a good mechanic is not sufficient. With an old car, there is no mechanic that can guarantee anything — you have to simply accept that you’ll have unexpected problems. Before I was able to take that responsibility, but now, with a family and no time, I can’t. So I needed not only a problem-free car, but also a concern-free car.

Make

I drove domestic, Japanese and German cars before, and thought I’m going to go with Japanese once more. I thought that would give me better probability of a hassle-free car for a good price. I did question this decision during the research, but in the end I stuck to it.

Safety

With the recent car accident I wanted safety above all. Even in a small accident like the one I had, you get to experience very strongly how utterly unprotected we all are on the road. You absolutely don’t need a lot to get killed or injured. And nobody really has to make any mistake, let alone big mistake. One small, almost negligible thing happens, and there you are in a blaze of events ending with a crash.

The guy in front of me stopped short and I was fraction of a moment late to react and kicked him a bit. Not too much — his car didn’t suffer almost any damage except some scratches and dirt on the bumper. But then I started thinking “what if…” thoughts. It was fairly steep downhill, and if it were raining…! If there was a motorcycle in front of me instead of a mini van… If I was going faster and for some reason in a spur of the moment decided to avoid him by switching to other lane (full of cars)… If all of those things happened together… Even now when I think of those things, my stomach aches.

And then later while researching crash tests scores I watched official crash tests videos on the internet. Boy, I would recommend everyone to see at least one or two of those videos — you’ll get much more realistic picture about driving in a car. There are two organizations that perform crash tests and on their websites you’ll find the safety information for many models:

National Highway Transportation Safety Administration (NHTSA): http://www.safercar.gov

Insurance Institute for Highway Safety (IIHS): http://www.iihs.org

The information on these websites is very educative and complete. It contains the descriptions of the tests, the results for many models and the video clips. You can also find a lot of general info accumulated in the years of research in this area. For example — what is the impact in front, side or rear crashes, how does impact differ for front and rear passengers, how to protect your children, the implications of increasing number of large vehicles (SUVs in particular) on the road (you better buy a bigger car yourself), etc.

The tests videos can also be found (even more of them) by doing a search on the web. A lot of them are posted on YouTube.

So I figured I wanted air bags — not only front ones, but also side and particularly curtain ones that protect rear seat passengers. The side and curtain airbags are not mandatory and they are not standard equipment. Some of the models do not have them even as an option.

ABS (Anti-lock Brake System) was also a must — I **** sudden stops, and if it’s raining or snowing, ABS can help a lot.

Other safety features like active stability control, traction control, active head restraints, car body designed to absorb the impact were also very desirable.

In the end AWD (All Wheel Drive) was something to consider as well.

Space

This was a tricky one. I had controversial requirements. Most of the time we need a small city car — going to work, driving small kids to school, shopping, etc. Only sometimes we’ll go for a longer vacation trip when we need larger trunk. Only sometimes we’ll have parents, relatives or friends visiting when we need at least enough space in the back for two car seats and one or more adults. Only sometimes I’ll need to carry a piece of smaller furniture or such. So should I buy a minivan if 95% of the time it will practically be empty? Or should I buy a small car and not be able even to go for a picnic? This question is actually even now, after I bought the car, still unresolved. Time will show how well I did on this.

Convenience

I did not need or even want things like sun roof, leather seats, body collared and heated mirrors, spoilers and such. Even power this or that wasn’t important to me although I’ve learned that these days a number of even basic models include power options to a good extent. So I figured, I’ll accept it if I have to, what can I do.

Fuel Economy

Very important. Gas prices are going up and the oil wars are going on — need say no more. And over the years that you own a car it adds up. It is actually an excellent idea to calculate the total cost of the car over a number of years (including gas, insurance and other maintenance costs) and use that figure when making the decision. So I wanted the best fuel economy possible — another controversial requirement.

I was actually hoping I’ll find a good diesel car, but in Canada there aren’t many of those since we have pretty high emissions standards so some of the good diesel cars do not qualify. And that is too bad. I rented small VW Polo a few months ago in Europe, and drove 900 km with 1.5 tanks! By specs it spends 4L/100km!! That’s a money saver. And it actually produces such a nice feeling of independence — you drive and drive and drive, and then drive some more, and the tank is still full. So sweet!!

With all these requirements I set off to dealerships one nice weekend. I figured I’ll just go to an auto mall, and browse. I figured later this was really not the best way to approach things. After a whole day of looking at cars and test driving them, you get pretty tired and they all look the same at the end of the day. And after doing that for two whole days I got sick of cars and didn’t want to buy one at all! But on the other hand I did collect a lot of information, and got the first impressions about driving them. Then I let that settle for a while and in the meantime explored options of buying a used car, buying one down-south in US, or in a dealership far away from the city where I could get a better price. Then, of course, I also needed to figure out the best way to pay for the car. Boy, this all takes time. It’s a full-time project. But in the end I had my options laid out and made a decision.

—————————————————————————–

Read the rest on following pages:

Part Two: How?

Part Three: Models and Makes

Part Four: The Dealers



LOUIE

Dman asked:


when buying a car off ebay, is there any hidden fee’s?

HARLEY

hh asked:


I still see plenty of cars on the road too many to cause major traffic backups. Where auto loans going to unqualified customers who became jobless and money stripped. Is it the cost of gasoline? What happened?

HAZEL